Privacy Policy

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Anderby Care is committed to preserving the privacy of our clients and website visitors.

Data we collect from you

Anderby Care collects data about you:

When you request information about our services and products or otherwise provide us with your personal details (such as your name, contact details, e-mail address etc.); and
From your usage of the website and any other information you post on the website, e-mail or otherwise sent to us. By contacting us through the website you consent to the collection, storage, use and transfer of your data by us in accordance with the terms of this privacy policy.

Use of data

We will only use your data:

To supply you with the products, services and information which you have requested; and
To help improve our services generally.

We may contact you by post or telephone as well as by e-mail. If you change your mind about being contacted in the future please let us know.

Security

All information you provide to us is stored on secure servers with industry standard anti-virus and firewall protection in place.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted online or through the website. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Disclosure of data

We process all data in accordance with the EU General Data Protection Regulation. We may disclose your data to other third parties who act for us in order to provide the information you have requested. Unless required to do so by law, we will not otherwise share, sell or distribute any of the data you provide to us without your consent.

Cookies

We use cookies on our website to collect information and to track visitors’ movements through the website. When you start to use the website, you will be asked whether you agree to the use of cookies.

Our website uses Google Analytics. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. For more information, please read Google’s privacy policy.

You can set your browser so that it does not accept cookies. As a result, some features of our website may not function.

Your rights

You have the right to ask for a copy of the data held by us in our records. You also have the right to require us to correct any inaccuracies in your data or delete your data.

Consent

You can withdraw your consent for us to contact you at any time. Please contact us to request and action this.

Changes

We may make changes to this policy from time to time and any changes will be posted on this page.

Contact us

If you have any questions or concerns regarding the use of your data or this policy then please contact us. We will make all efforts to deal with any requests or concerns as speedily as possible.

If we are unable to resolve any issue to your satisfaction, you have the right to complain to the Information Commissioner’s Office.

What our customers have to say...

I had been with three care companies before joining Anderby Care, I was nervous to begin with but within the first week I knew it was the best thing I could have done. I was very poorly when I started, however I had a regular team of carers around me who helped me so much.

I joined the company when it had only been open three months, I’ve seen it grow and improve, I have always had the same carers and the high quality of care has always been consistent. The way new staff are now introduced to us is excellent, there are shadow shifts while both sides get used to each other.

I have great relationships with all aspects of Anderby, I know if I need them, they will be there. Anderby has aided me to live, I couldn’t function without the carers.

Julie

I’m just so grateful we have taken the step and joined Anderby Care, they are a massive help to myself and my partner. I am happy when my partner is happy and watching him being able and to go back into the community means the pressure is taken off me, I can relax more while he gets his independence back.

James

Before John’s collapse and before Anderby we could not cope, they have been invaluable and taken so much weight and stress off our shoulders. Anderby Care are so trustworthy, we would recommend them to anyone, we trust every single member of staff with John and in our home.

Mr & Mrs Beldon, Barnsley

My joining process to Anderby Care was made easy, I have built a relationship up with all staff members, I like their different personalities – my small staff team aid me in different ways, one for my morning shower, another for my shopping and the one who never forgets anything!

My communication with staff members is always good, they go to so much effort to make sure I have all the things I need, the office are easy to contact when I decide to cancel a call to go out with family.

Anderby Care is the first home care service I had tried and I would recommend to anyone. I am so pleased, Anderby has helped me so much and I have never had an issue or problem, they just help me.

Mr Proctor

Anderby Care is my second care company that I have used. The carers are friendly, respectful and polite. If I need any help, I know that I can ask my carer and it will get done in the way I like. If anyone I knew needed help I’d recommend Anderby Care.

Alan